How are workers supported while they're in Australia?

All Pacific island and Timor-Leste workers participating in Australian labour mobility programs have the same rights and protections as Australian workers. Built-in systems protect people against exploitation.

Read more about worker welfare

How are workers supported while they’re in Australia?

Any employer signing up to the Seasonal Worker Programme (SWP) or Pacific Labour Scheme (PLS) must meet specific eligibility criteria, pass strict compliance checks and make sure they plan for the ongoing health and wellbeing of their workers.

Ensuring workers are well looked after means employers are not only complying with Australian workplace laws, they are also creating positive, productive working environments within their businesses.

All Pacific island and Timor-Leste workers participating in Australian labour mobility programs have the same rights and protections as Australian workers.

Built-in systems help protect workers against exploitation while they are here. Regular check-ins are also conducted to make sure employers are taking good care of their workers, and workers are happy with their conditions.

Ongoing pastoral care

Ongoing care is provided by employers and Pacific Labour Facility (PLF) staff for all workers before, during and after their time in Australia.

Before workers from Pacific island countries and Timor-Leste come to Australia through the PLS, they participate in pre-departure training that outlines detailed information about how they will be supported in Australia.

When they arrive in Australia, workers are met straight off the plane by their employer. Employers then support the workers as they settle into their new homes and communities and provide them with ongoing advice while they are here.

PLS workers can call a 24-hour telephone hotline for help and advice whenever they need it. Employers and PLF staff also provide information on a range of topics to help workers, including:

  • finding affordable accommodation and appropriate living arrangements
  • accessing personal finance, superannuation, insurance and banking services
  • completing tax returns
  • sending money home
  • what they will need to buy (SIM cards, phones, clothing, etc.)
  • getting an Australian driver’s licence
  • the Fair Work Ombudsman
  • workplace rights and entitlements
  • health and medical contacts
  • education and training opportunities
  • contacts for any diaspora in the community where they will live and work.

Key information for your workers

Getting a driver’s licence

Health insurance

Mental and physical health

Renting a sharehouse

Kuki from Kiribati singing

Worker welfare team contact details

24-hour hotline: 1800 51 51 31
Email: welfare@pacificlabourfacility.com.au

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